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Rustenburg | Expertini

Urgent! Front Desk Receptionist in Rustenburg | Shepherd's Tree Game Lodge | Expertini

Front Desk Receptionist



Job description


• Perform all check-in and check-out tasks.


• Register guests collecting necessary information (like contact details and exact dates of their stay).


• Welcome guest's upon their arrival, issuing keys and assign rooms.


• Provide information about our Game Lodge and amenities.


• Answer and direct incoming calls


• Ensure proper room allocation


• Verify guest's payment method


• Verify and imprint credit cards for authorization


• Issue room keys and direct guests to their rooms.


• Maintain clear and accurate records of guest room bookings.


• Compute all guest billings, accurately post charges to guest rooms and house accounts using Apex.


• Receive and transmit messages for guests


• Listen to guest queries and requests both in-person and by phone and respond to in a timely and professional manner.


• Provide accurate information about local attractions and services.


• Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests.


• Complete and maintain any incident reports, daily activity reports or other reports requested by management.


• Close guest accounts and check guests out.


• Review accounts and charges with guests during the check-out process.


• Process accurate payment of guest accounts.


• Inform housekeeping when rooms have been vacated and are ready for cleaning.


• Monitor visitors to the Lodge.


• Enforce rules and policies of the Lodge.


• Maintain a neat and orderly front desk and reception area.


• Upsell additional facilities and services, when appropriate.


• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guest's needs.


Required Skill Profession

Other General



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